Refund policy

1. All Sales Final on Opened Vape Products

For health, safety, and regulatory reasons:

  • Opened, used, or tampered vape products cannot be returned or refunded.

  • E-liquids, disposables, pods, cartridges, and atomizers are final sale once opened.

This policy ensures compliance with federal and state regulations and protects all customers.

2. Returns for Unopened Products

We accept returns on unopened and unused items within:

7 days of delivery

To qualify:

  • Item must be sealed in original packaging

  • Item must be unused and in re-sellable condition

  • Proof of purchase is required

Customers are responsible for return shipping costs.

Once we receive and inspect the item, we will process your refund within 5–7 business days.

3. Damaged or Defective Products

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

You must contact us within 48 hours of delivery.

Please include:

  • Order number

  • Clear photos of packaging and product

  • Description of the issue

We may offer:

  • Replacement

  • Store credit

  • Refund (at our discretion)

Do not discard defective items until we provide instructions.

4. DOA (Dead on Arrival) Devices

Devices that are defective upon first use must be reported within:

48 hours of delivery

We may require:

  • Video proof showing the issue

  • Photos of serial numbers

Replacement devices will be issued once verified.

5. Non-Returnable Items

The following items are non-refundable:

  • Opened e-liquids

  • Used disposable vapes

  • Pods or cartridges removed from packaging

  • Clearance or sale items

  • Gift cards

6. Refund Processing

Approved refunds will be issued to the original payment method.

  • Processing time: 5–7 business days

  • Original shipping fees are non-refundable

  • Restocking fee (if applicable): up to 15%

7. Order Cancellations

Orders may be canceled only if they have not yet shipped.

Once an order is shipped, it cannot be canceled.

8. Chargebacks & Fraud Protection

Ventovapin actively monitors fraudulent activity. Filing a chargeback without first contacting us may result in:

  • Account suspension

  • Refusal of future orders

We are always willing to work with customers directly to resolve issues.

9. Age Verification Compliance

All customers must be 21+. Orders failing age verification are not eligible for refund after shipment.

10. Contact Information

For all return inquiries:

Email: support@sunshinextrading.com
Business Hours: Monday–Friday, 9 AM – 5 PM PST

Please allow 24–48 hours for a response.